Frequently Asked Questions (FAQs)

How does PersonalValuation work?

After completing the payment process you will be sent to a confirmation page with your login instructions to begin taking the assessment(s) you purchased. Each assessment takes about 20-30 minutes to complete. You will receive your report and the contact information for a PersonalValuation consultant via email within one business day of completing your assessment.

I was not sent to a confirmation page after payment and did not receive my login instructions.

If you believe you were not sent to the confirmation page, please email us at support@personalvaluation.com and provide your name and the email address used to make your purchase.

It’s been 24 hours and I have not received my test results via email.

All reports will be emailed within one business day of completing an assessment. Please check your junk mail or spam folders.

Did you purchase your assessment(s) with a PayPal ID? If so, it is possible that the name and/or email address used for purchase is different from the information provided in the assessment. If so, please send us an e-mail at support@personalvaluation.com and let us know the PayPal ID you used to purchase the assessment and the name of the person who has completed the assessment

If you still believe you have not received your report please contact us support@personalvaluation.com

May I buy an assessment for someone else?

Yes. Please take note of the login instructions provided after completion of the payment process and provide the instructions to the individual the test was purchased for. In addition, you must send an email to us at support@personalvaluation.com and provide us with your name and email address (which was used to make the purchase) and the name(s) of the individual(s) you purchased the assessment(s) for. Results will only be sent to the individual(s) that completed an assessment.

What if I am buying several assessments for my team, organization, or company?

Simply click the “add to cart” button next to the assessment you wish to purchase. On the “cart” page please indicate the appropriate total number of tests you would like to purchase. After completing the payment process you must take note of the login instructions and provide them to the individuals who will be taking the assessments. Most importantly, you must send an email to us at support@personalvaluation.com and provide us with your name and email address (which was used to make the purchase) and the names of the individuals who will be completing the assessments. Results will only be sent to individuals that completed an assessment.

Do you accept purchase orders?

We will accept purchase orders for bulk purchases (more than 25 tests). Please contact us at support@personalvaluation.com and let us know the amount and type of assessment you wish to purchase and we will contact you with further instructions.

What is your refund policy?

All sales are considered final. In the rare case where we are unable to send you a report due to our own technical difficulties within one business day of completing your assessment, we will provide a full refund upon written request.

Any questions, concerns, advice, anything….

We love to hear from our customers! Please send an email to us at support@personalvaluation.com

Trademark Information

MBTI, Myers-Briggs, Myers-Briggs Type Indicator, and the MBTI logo are trademarks or registered trademarks of the Myers-Briggs Type Indicator Trust in the Unites States and other countries. Strong Interest Inventory is a registered trademark and the MBTI and Strong Interest Inventory logos are trademarks of CPP, Inc.