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Frequently Asked Questions (FAQs)

How does PersonalValuation work?

After completing our secure payment process you will be sent to a confirmation page with your login instructions to begin taking the assessment(s) you purchased. Each assessment takes about 20-30 minutes to complete. You will receive a PDF of report(s) and the contact information for a PersonalValuation consultant via email within one business day (often sooner) of completing your assessment.

I've already purchased an assessment, but now I'm confused about which test to take.

Our testing site lists all of the tests we sell. You will only need to complete those that you have purchased. Please refer to the "Test Type Grid" on your payment confirmation page or email receipt you were sent after completing your purchase. Simply take the assessment in the "Test Category" column that matches that assessment(s) you purchased.

I purchased multiple assessments or a test package and don’t have time to complete them all in one sitting.

That is okay. You do not have to complete the assessments in one sitting; you can stop and save your answers at any time and use your login information to complete your assessments at a later time.

I was not sent a confirmation page or payment confirmation email after payment and did not receive my login instructions.

If you believe you were not sent to the confirmation page, please email us at support@personalvaluation.com and provide your name and the email address used to make your purchase.

It’s been 24 hours and I have not received my test results via email.

All reports will be emailed within one business day of completing an assessment. Please check your junk mail or spam folders.

Did you purchase your assessment(s) with a name and/or email address different from the name and/or email address provided during the assessment process? If so, please send us an e-mail at support@personalvaluation.com and let us know so that we can match the purchasing information with the assessment information.

If you still believe you have not received your report please contact us support@personalvaluation.com

May I buy an assessment for someone else?

Yes. During the payment process you will have the opportunity to enter the name and email address of the individual for whom you are purchasing the assessment(s). Please take note of the login instructions provided after completion of the payment process and email the instructions to the individual who will be taking the assessment(s). We will match the name and email address provided during the payment process with the information provided during the assessment process. Results will only be sent to the individual(s) that completed an assessment.

What if I am buying several assessments for my team, organization, or company?

Simply click the “add to cart” button next to the assessment you wish to purchase. On the “cart” page please indicate the appropriate total number of tests you would like to purchase. During the payment process you will have the opportunity to enter the names and email addresses of the individuals for whom you are purchasing the assessments. Please take note of the login instructions provided after completion of the payment process and email the instructions to each of the individuals who will be taking the assessments. We will match the names and email addresses provided during the payment process with the information provided during the assessment process. Results will only be sent to the individual(s) that completed an assessment.

Do you accept purchase orders?

We will accept purchase orders for bulk purchases (more than 25 tests). Please contact us at support@personalvaluation.com and let us know the amount and type of assessment you wish to purchase and we will contact you with further instructions.

What is your refund policy?

All sales are considered final. In the rare case where we are unable to send you a report due to our own technical difficulties within one business day of completing your assessment, we will provide a full refund upon written request.

Any questions, concerns, advice, anything….

We love to hear from our customers! Please send an email to us at support@personalvaluation.com or you may call us at 415-508-4155.

MBTI, Myers-Briggs, Myers-Briggs Type Indicator, and the MBTI logo are trademarks or registered trademarks of the Myers-Briggs Type Indicator Trust in the United States and other countries. Strong Interest Inventory is a registered trademark and the MBTI and Strong Interest Inventory logos are trademarks of CPP, Inc.